Frequently Asked Questions
1. The e-mail message with the gift card contains a code. It provides a discount and itĀ can be used during checkout by inserting it into the dedicated "Gift Card" field.
2. The gift card also comes with a QR code that can be printed. When scanned, it provides you only the code of the discount, which you can copy and then use it during checkout. Note that it will not lead you toĀ our website.
3. You can also add the gift card into your Apple Wallet. From there you will have a handy access to your code whenever you need to use it.Ā
Our gift cards digital and are valid for our online store: www.creativetech.co
Yes, provided there is still a balance remaining on the card.
No, our gift cards are digital and free to keep. We only charge for the value of the card, there a re no monthly or yearly fees.
If you used your gift card partiaslly, you can check your remaining balance by asking us over the e-mail: contact@creativetech.co.
We are working on more convenient methods to check your balance that will be available in the near future.
The validity of your gift card is stated in your e-mail with your gift card code details. If the e-mail contains no expiry date, then your gift card is valid until redeeemed.
1.Ā SelectĀ gift cards with a value of your choice and add them to your cart.
2. Start checkout. You will have a field with contact e-mail.Ā This is the email, which will receive the gift cards.
Note:Ā If you want to send the gift cards instantly to thier new owner, you can provide his or hers e-mail address in this field. If you purchase multiple gift cards for a special occasion or if you want to send the gift card on a special date in the future, youĀ can add here your own e-mail address. When you receive the gift cards, you can sendĀ separate e-mails with ieach of them on a date of your choice.
3. Complete checkout. After payment, we will instantly send the gift cards details to the provided e-mail address. Please keep it safe.Ā
Yes, within 30 days after purchase with no questions asked, as long as the code is not used and we canĀ
Please write to us at contact@creativetech.co stating the e-mail address, which made the purchase and as many details about the purchase as you can. We will verify if the code is used and will perform additional security checks. If it is still not used and we are certain that you are the owner, we will deactivate theĀ lost code andĀ issue a refund within 7 working days.
Note, that due to security reasons we may refuse aĀ refund if we are unable to verify ownership or if the code is already used.Ā
We allow product returnsĀ within 30 days after purchase. Please read our return policy here.
Yes, definitely, we can resend the e-mail with the gift card details, as long as it is exactly the same e-mail address as the one which was used for purchasing the gift card.
Yes, definitely, as long as it was not already used.
Please write to us at contact@creativetech.co stating the e-mail address, which was used during checkout to make purchase, the order ID number and as many details about the purchase as you can.
We will verify if the code is used and will perform additional security checks. If it is still not used and we are certain that you are the owner, we will deactivate theĀ lost code and provide you with a new one with the same value.Ā Due to security reasons, only you have acees to the full code, so please keep it safe and secure.
Note, that we may refuse a replacement if we are unable to verify ownership or if the code is already used.Ā
No, this is not possible. You can't use a gift card to buy another gift card.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Yes, gift cards are a form of payment and can be used with other disocunt codes.
No, you can't receive reload an existing gift card. You can purchase a new gift card.
Only the receiver of the e-mail provided in the customer details during checkout.